We accept payments via BPI, BDO, and Paypal. Payment information will be emailed once you submit your order form. Please send proof of payment and order number to inherelement [at] projectvanity [dot] com.
Please allow for 48 business hours to verify receipt of payment.
All products are packed securely with bubble wrap. In the event of product breakage, please advise our team within 24 hours of receipt of package.
We use AirSpeed to ship to your PH location. Fees are P100 for Metro Manila (usually delivered within 3 business days) and P150 for provincial addresses (usually delivered within 5 business days). Shipping is free for orders worth P1,250 and above.
We ship on Mondays, Wednesdays, and Fridays, except holidays. The cut-off time for payments is 11am. Payments received after the cut-off will be included for the next shipping schedule.
For concerns regarding your delivery, please direct your inquiries to AirSpeed. A waybill number will be issued for your package upon turnover to the courier. Use this to track your package's progress. We are not liable for any delays on the part of the courier.
Please send us a message at inherelement [at] projectvanity [dot] com for a shipping fee quotation.
Are your products safe for pregnant or breastfeeding women?
Our products are formulated with safe ingredients but actives like the glycolic acid in our Glow Job 5% Glycolic Cream and Petal Skin Rose Clay Mask may not be recommended for pregnant and breastfeeding women. We recommend checking with your doctor before using any products to ensure that it is safe and suitable for your particular condition.
Are your products organic?
In Her Element products are made with botanically-derived ingredients but we don't claim to be organic. A brand must have proper certification from a certifying body such as the Organic Certification Center of the Philippines in order to rightly make that claim.
Are your products cruelty-free?
We do not test our products on animals. Our products are made with botanically-derived ingredients.